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Privacy Policy

Updated on: April 8, 2026

1. Introduction

Welcome to VIB AI. This Privacy Policy explains how VIB AI ("we," "us," or "our") collects, uses, shares, stores, and protects personal data in connection with the VIB AI mobile application (the "App").

VIB AI provides AI-powered chat, AI agent functionality, account services, and optional subscription-based premium features.

This Privacy Policy applies to all users of the App and is intended to describe our data practices in a transparent manner, including for users in the European Economic Area ("EEA"), the United Kingdom, and other jurisdictions with privacy laws.

By using the App, you acknowledge that your personal data will be processed as described in this Privacy Policy.

2. Information We Collect

We collect only the information reasonably necessary to provide, secure, support, improve, and comply with legal obligations relating to the App.

2.1 Account Information

When you create or use an account, we may collect information such as your email address, account identifier, login credentials or authentication tokens, and other information needed to register, authenticate, and manage your account.

2.2 Task Descriptions and Prompts

When you use AI chat or AI agent features, we collect the prompts, task descriptions, questions, instructions, and other text inputs that you submit. These inputs may be sent to one or more third-party AI model providers or AI infrastructure providers selected by us or made available within the App to generate responses and provide AI functionality.

2.3 Chat Content and Conversation History

When you use our chat features, we collect and store your chat messages and conversation history for a limited period in order to provide the chat service, maintain context, support troubleshooting, investigate abuse, protect service security, and enable you to access and manage your history.

2.4 Screen Content

To understand and complete certain requests, the App may access screen-related information, including screenshots, screen recordings, or descriptive text that you voluntarily provide or explicitly authorize. Temporary screen content used only to complete a request is processed ephemerally and deleted after use unless you separately submit it in connection with a support or problem report.

2.5 Subscription Information / In-App Purchase Data

If you purchase, renew, restore, cancel, or otherwise manage a subscription through Apple App Store or Google Play, we may receive limited subscription and transaction metadata from the applicable platform, including:

  • Subscription status.
  • Product type, plan type, or subscription tier.
  • Order ID, transaction ID, original transaction identifier, or similar platform-generated reference.
  • Purchase date, renewal date, expiration date, cancellation date, grace-period or retry status where available, and restore-related timestamps or status fields where available.
  • Amount, currency, country or storefront information where available, and platform source.
  • Other limited platform-returned fields reasonably necessary to verify entitlements, prevent fraud, handle support requests, or comply with accounting, tax, audit, and legal obligations.

We do not collect, process, or store your full payment card number, card security code, or full payment instrument credentials. Subscription billing and payment processing are handled by Apple or Google, as applicable.

2.6 Usage Data and Device Information

We automatically collect certain technical and usage information, such as device type, operating system, app version, language, crash data, diagnostic information, approximate region, and information about how you interact with features in the App. We use this data to maintain performance, understand product usage, and improve reliability and usability.

2.7 Problem Reports and Support Communications

If you contact us for support or submit a problem report, we may collect the information you choose to provide, such as your email address, descriptions of the issue, relevant screenshots, or other supporting information needed to investigate and resolve the issue.

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide and operate the App, including AI chat, AI agent, account, and other product functionality.
  • To route your prompts, tasks, and chat messages to the relevant AI provider or infrastructure service selected by us or made available within the App.
  • To maintain chat continuity, deliver requested outputs, and support user-facing features.
  • To verify subscription status, activate or maintain premium entitlements, process Restore Purchase requests, and manage subscription-related support.
  • To analyze performance, diagnose bugs, investigate incidents, monitor service health, and improve features and user experience.
  • To detect, prevent, and respond to abuse, fraud, unauthorized access, security incidents, and violations of our terms or platform rules.
  • To communicate with you about your account, service updates, support matters, subscription issues, legal notices, or policy changes.
  • To comply with legal, regulatory, tax, accounting, audit, consumer protection, and law enforcement obligations.

4. Legal Basis for Processing (GDPR)

If the GDPR or similar laws apply to you, we process your personal data on one or more of the following legal bases:

  • Performance of a contract: We process account information, prompts, chat content, temporary screen content, subscription status, and related transaction metadata where necessary to provide the App and the services you request.
  • Legitimate interests: We process usage data, technical logs, limited chat records, support records, and certain subscription-related metadata where necessary to operate, secure, support, troubleshoot, improve, and defend the App, provided those interests are not overridden by your rights and freedoms.
  • Consent: We rely on consent where required, including for certain optional reports, permissions, or features that you choose to enable. You may withdraw consent at any time, but withdrawal will not affect processing lawfully carried out before withdrawal.
  • Legal obligation: We may process and retain account, subscription, transaction, security, and support records where necessary to comply with applicable legal, tax, accounting, audit, regulatory, or law-enforcement requirements.

5. Data Sharing and Third Parties

We do not sell your personal data.

We share personal data only as reasonably necessary to operate the App, provide requested features, process subscriptions, protect the service, or comply with law.

Where we share personal data with third-party service providers or partners acting on our behalf, we require them to process such data only for authorized purposes and to provide privacy and security protections that are consistent with applicable law and not materially less protective than the commitments described in this Privacy Policy.

Categories of recipients may include:

  • AI model providers and AI infrastructure providers. Your prompts, chat content, and related service data may be sent to one or more third-party AI providers, which may include providers associated with OpenAI, Google, Anthropic, xAI, DeepSeek, ByteDance, Alibaba Cloud / Tongyi Qianwen, Tencent Hunyuan, Moonshot AI (Kimi), MiniMax, Zhipu AI (GLM), and comparable providers or infrastructure partners.
  • Apple App Store and Google Play. If you purchase a subscription through Apple In-App Purchase or Google Play Billing, the applicable platform processes your payment and subscription lifecycle events. We only receive limited subscription and transaction metadata needed to verify and administer subscription entitlements and related support, fraud prevention, accounting, and compliance functions.
  • Analytics, attribution, hosting, cloud infrastructure, security, customer support, and other operational providers that help us run and improve the App.
  • Regulators, public authorities, courts, auditors, advisers, insurers, or other third parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to protect users, us, or the public.

6. AI Service Statement

The App includes AI-powered features, including AI chat and AI agent functionality.

When you use these features, your inputs may be processed by one or more third-party AI model providers or AI infrastructure providers, depending on the model selected by you or made available within the App. Model and provider availability may change from time to time.

We do not use your prompts or chat content to train our own foundation models. We may use limited service data, including stored chat history and related technical information, to operate the service, maintain continuity, troubleshoot issues, investigate abuse, improve product performance, and ensure security.

AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. You should not rely on AI-generated output as a substitute for professional advice.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Examples of our retention approach include:

  • Temporary task-related prompts and temporary screen content used only to complete a one-time request are processed ephemerally and are not retained longer than necessary to complete that request, unless you separately provide them in a support context.
  • Chat content and conversation history may be retained for as long as needed to provide the service, maintain continuity, support troubleshooting, protect the service, and comply with legal obligations. If you delete chat history in the App, the corresponding records are deleted from active systems, subject to limited residual retention for backup, security, fraud prevention, abuse investigation, or legal compliance purposes.
  • Usage, crash, diagnostic, and analytics data are retained only for as long as reasonably necessary for performance analysis, security, troubleshooting, and product improvement, and are aggregated or de-identified where practicable.
  • Account information is retained while your account remains active and thereafter only as long as necessary for support, security, fraud prevention, dispute resolution, or legal compliance.
  • Subscription and transaction metadata may be retained after account deletion or subscription expiration where necessary for tax, accounting, audit, dispute resolution, fraud prevention, regulatory, consumer protection, or other legal compliance purposes.
  • Support records and problem reports are retained only as long as needed to investigate, respond to, and resolve the issue, unless longer retention is required for security, abuse prevention, or legal compliance.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, misuse, alteration, unauthorized disclosure, or unauthorized access.

No method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. International Data Transfers

Your personal data may be processed in countries other than the country where you live, including by third-party AI providers, cloud infrastructure providers, analytics providers, Apple, and Google.

Where required by applicable law, we take steps intended to ensure that cross-border transfers are protected by appropriate safeguards, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms.

10. Your Rights

Depending on your location and applicable law, you may have rights such as:

  • The right to access personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your personal data, subject to legal exceptions.
  • The right to restrict or object to certain processing.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.
  • The right to lodge a complaint with a competent supervisory authority.

To exercise your rights, please contact us at support@vibai.com.

Please note that we may need to retain certain account, subscription, transaction, security, support, or compliance records even if you request deletion, where retention is required or permitted by law.

11. Data Deletion and Account Management

You may be able to delete your account directly within the App. Once account deletion is completed, the account generally cannot be recovered.

Deleting your account does not automatically cancel an active App Store or Google Play subscription. Subscription cancellation must be managed through the platform where the subscription was purchased.

After account deletion:

  • Most account information, active profile data, and chat content are deleted from active systems, subject to limited backup and technical retention cycles.
  • Certain support, security, anti-fraud, subscription, transaction, tax, accounting, audit, dispute-resolution, and legal compliance records may be retained for as long as necessary under applicable law or legitimate business requirements.

12. Children's Privacy

The App is not intended for children under the age of 18, and we do not knowingly collect personal data from children under 18.

If you believe that a child has provided personal data to us, please contact us at support@vibai.com so that we can take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When required, we will notify you of material changes by posting the updated Privacy Policy in the App, on our website, or by another appropriate method, and by updating the "Updated on" date above.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us at:

support@vibai.com